ԿԻՐԱԿԻ, 27.09.2020, 14:43                   Ողջույն Հյուր




TECHNICAL SUPPORT SPECIALIST | CASPIO
29.08.2020

TECHNICAL SUPPORT SPECIALIST

CASPIO

Remote in Yerevan | Armenia

Full time

29.09.2020

 

Job Description

We are looking for talented Technical Support Specialist to assist customers with routine web application and database questions and issues with broad understanding of our platform, Caspio Bridge. Our Technical Support Specialist position is specifically designed for goal oriented, high achieving individuals who are determined to build a successful career in the tech industry.

Responsibilities

  • Ensure timely response and resolution of customer cases according to service standards and best practices.
  • Answer questions about the features and capabilities of our platform and promote new features and extensions as appropriate. Provide advice and solutions to meet customers’ needs.
  • Partner and collaborate with Sales team to provide technical assistance to pre-sales clients to help determine proper development path and solution(s).
  • Escalate issues to the Tier 2 team when necessary with all relevant and required information. Coordinate hand-off with Tier 2 and set customer’s expectations for follow up.
  • Document FAQs and develop product and training guides for internal and customer use.

Qualifications

  • BS Degree in Computer Science, Information Technology or a relevant field.
  • Understanding and prior coursework or experience with relational database design and data normalization.
  • Understanding of web basics, including HTML, CSS, JavaScript.
  • Basic knowledge of SQL (join types, simple queries).

What You Need to Succeed

  • Strong English communication skills, written and verbal, with the ability to articulate technical concepts to non-technical people.
  • Flexibility to work rotating shifts including weekends.
  • Friendly, positive and professional.
  • Reliable, punctual and dependable.
  • Self-motivated, well-organized and team player.

We Offer

  • Full-remote regardless of where you live
  • Training program to help make you successful

When applying for this position, please attach your resume in English.

Apply on Company site
 

Please state that you learned of this vacancy from www.youthcanal.am website.


Caspio is the leading low-code platform for building online database applications without coding. Ranked a Low-Code Leader by Forrester, Caspio is embraced by business professionals for ease of use and trusted by IT departments for security, compliance and scalability. Visual point-and-click tools accelerate the entire application development and deployment process, allowing users to produce enterprise-grade applications in a fraction of the time and cost versus traditional software development methods. Caspio powers business applications for 12,000+ customers spanning 150 countries, ranging from global corporations and government agencies to universities, nonprofits and small businesses.

 


Տեգեր` Technical Support Specialist, CASPIO | Դիտումներ` 313
ԱՆՎԱՆԱԿԱՐԳԵՐ
Աշխատանք հայկական ընկերություններում
Աշխատանք պետական կառույցներում
Աշխատանք միջազգային կազմակերպություններում
Աշխատանք ՀՀ մարզերում և Արցախում
ՄՈՒՏՔ
ՈՐՈՆՈՒՄ
ՎԻՃԱԿԱԳՐՈՒԹՅՈՒՆ